Hospitality CRM Essentials

“Hospitality CRM Essentials” brings together core concepts and current thinking in the practice and management of hospitality and tourism, the work of Sahil Juneja. Each chapter builds on the last, guiding readers from fundamentals through to more advanced material. Aimed at hospitality and tourism students and industry professionals, it is published by Khushbu Publications, New Delhi, India under its Vidya Setu Publications imprint, and released in 2026.