Customer Relationship and Service Management

“Customer Relationship and Service Management” is a hardcover academic volume that explores the core principles of business, management, and organisational practice, the work of Michael Andersen. Each chapter builds on the last, guiding readers from fundamentals through to more advanced material. Aimed at management students, professionals, and researchers, it is published by Khushbu Publications, New Delhi, India under its Prime Academic Publishing House imprint, and released in 2026.